Return or Refund Policy

1. Refunds Overview

Prepaid Orders

In case of cancellation within the permitted time frame or if the order is returned for any valid reason, the refund will be initiated within 48–72 business hours after the returned product is received and verified at our facility. Once initiated, the refund amount will be credited back to your original payment account within 5-6 working days.

Note: In the event of a minor transit delay of 2–3 days in order delivery, refunds will not be applicable.

Damaged Products

If you have received a damaged or defective product, please share clear photographs and an Unboxing video of the item within 24 hours of delivery. Upon verification by our quality control team, a full or partial refund will be processed to your registered payment account.

2. Refund Eligibility Guidelines

Please carefully review our standard 10 guidelines regarding refund and replacement eligibility for perishable products:

1. Incorrect Address or Failed Delivery: If delivery fails due to an incorrect address, unreachable phone number, or customer unavailability, a refund will not be applicable. Reshipping charges will apply if redelivery is requested.
2. No Refund for Taste Preference: Taste is subjective; therefore, refunds cannot be provided for personal taste preferences or likes/dislikes.
3. Mandatory Timely Reporting: Any complaints raised after 24 hours of delivery will not be eligible for refund or replacement.
4. Partially Consumed Products: Refunds or replacements will not be issued for products that are partially consumed, used, or tampered with.
5. Delivery Partner Delay Disclaimer: Minor delays caused by weather conditions, heavy traffic, or courier load spikes do not qualify for refunds.
6. Product Variation Clause: Since our products are freshly prepared and handcrafted, minor variations in color, shape, or size are natural and will not be considered defects.
7. Freebies & Promotional Items: No refund or replacement will be provided for free items, gift items, or promotional samples.
8. Accurate Address & Contact Details: Customers must ensure the accuracy of their address, pincode, and phone number at checkout. Incorrect information voids refund eligibility.
9. Non-Received Package (Marked Delivered): If an order is marked delivered by our courier partner but the customer claims non-receipt, the issue undergoes investigation for 7–10 working days. Refunds will be issued only after official confirmation from the courier.
10. Reshipment Policy: For issues arising due to customer-side errors, reshipment can be arranged at the customer's expense.

3. Order Cancellations

You may cancel your order within 2 hours of placing it. Please provide a valid reason for cancellation when submitting your request. Cancellations requested after 2 hours cannot be processed as fresh order preparation begins immediately.

4. Delayed Deliveries & Missed Items

Delayed Deliveries: In the rare case that your delivery is delayed beyond the promised timeline, please reach out to our support team at contact@sonidelight.in or call us at +91-9702150143. We will evaluate and resolve the issue on a case-by-case basis.

Missed Items: If an item is missing from your delivered package, please report it to us within 24 hours of delivery with your order details. We will promptly verify and dispatch the missing item or issue a credit.

5. Quality Complaints & Escalation

If you experience any quality-related concerns, please contact us with complete details and product photos within 24 hours of receiving the shipment. We are committed to maintaining high standards and will take prompt corrective action upon verification.